Specialist Customer Insights & Reporting

Role Purpose

Description

End 2 End customer insights, big data analysis and reporting of the digital trends
Proactively work with both technology and business units on improving digital propositions utilizing our deep packet inspection functionalities and capabilities.
Manage and maintain in-house digital reporting tools and provide suggestions on big data investment.
Ensure compliances on all services under the portfolio.
Prepare daily, weekly and monthly reports for the digital function.Develop a business relationship with other stakeholders from design to the launch of all products to ensure fully alignment within and outside the organization.
Manage E2E design, deployment and operations of the reporting tools.
Provide knowledge and insights of the current industry standards and practices as it relates to software, systems and security. Keep up with the current technological trends

Key Accountabilities And Decision Ownership

Perform proactively digital trends and provide the necessary recommendations.
Build and maintain sales business focused content sites, support development and new releases
Update the existing trend monitoring dashboards that will lead to creative and profitable campaigns to keep the function growing
Align with the group strategy on the big data and machine learnings
Develop a working process on managing partner’s expectations while putting Vodacom interest first
Proactively manage product life cycle under your portfolio
Work with other teams within the commercial and technology functions in delivering to the fastest possible time to market
Monitor the technology trends and provide the necessary inputs and changes to digital Apps and web
Proactively learn the market trend and come up with the plans to address the challenges using digital solutions
Always monitor key KPI for improvement

Core Competencies, Knowledge And Experience

Excellent analytical and logical reasoning skills translated from consumer insights
Excellent communication skills
Strong stakeholder management skills
Ability to anticipate customer, competitor and market dynamics

Must Have Technical/professional Qualifications

3+ years’ experience industry or functional experience.
Bachelor degree in Computer Science, IT, Business Administration, Marketing, Economics or its equivalent
Strong analytical skills and business acumen.
Strong understanding of technology, non-telecom services or design of the same with intelligence to understand ways of generating revenue in smart manner as per company procedures
Build and maintain relationship with key stakeholders in the value chain.
Telecommunications experience would be advantageous.
Strong understanding of managing projects.

Skills

Modern Marketing Leadership

Data Flow and Decisioning

Digital Marketing Analytics

Always on Marketing

Kali Zetu